EXCHANGES AND RETURNS POLICY
Based on the Consumer Protection Code, on our commitment to the customer, and aiming at your total satisfaction when making purchases in our e-commerce, we created the Policy of Exchanges and Returns.
To initiate an exchange or return protocol, click here
RETURN DUE TO DISSATISFACTION OR INCORRECT SIZE
If the customer regrets or has not served the part and chooses to return the product, it must be sent within seven (7) calendar days from the date of receipt of the product , a notice to Bloom Store to the e-mail firstname.lastname@example.org, or via Instagram direct, informing the order number or your personal data (Name and CPF).
– Only unwashed, unused and odorless products will be accepted.
– Products altered by the customer will not be accepted;
– The product must be in its original packaging, intact, with a label affixed to the part;
– The customer will receive guidance via email and a return label. As soon as the product is received, it will be analyzed by the responsible department and if it complies with the above specifications, a refund will be made.
SIZE OR MODEL CHANGE
If the customer wishes to exchange a part or its complete order, regardless of the reason, it has 30 days after receipt to request the exchange. In Rio de Janeiro the exchange can be made in person, by arrangement with us or by courier. For other places, the exchange is done by mail, where we issue a label to send the part to us!
CHANGE BY PRODUCT DEFECT
All products are carefully analyzed. Still, if you receive a defective product, please contact the Bloom Store through our email email@example.com, via Instagram direct or via the form available on our Contact Us link on the website itself . The period for exchanging the product is (30) thirty calendar days from receipt of the product.We are not responsible for damage caused by misuse that violates the recommendations that are sent with the part.
After receiving the product, the responsible Department will analyze it and if found the defect, a new part in perfect condition will be sent. If the purchased part is no longer available in our stock, the customer may choose to choose another part of the same value, or use the value of the defective part to choose another product, or even request a refund of their money. In the case of an exchange due to a defect in the product, the freight for the return of the merchandise and the freight for the shipment of the new part will be paid by us (via PAC).
The customer can choose the following options:
– Receive the same model product in another size or color;
– Receive credit for the amount of the previous purchase, to purchase another product at the store
– Shipping freight for new merchandise will be paid by the Bloom Store (via PAC).
If damage caused by the consumer is observed, he/she will be responsible for the misuse of the product or for his/her exclusive fault, in accordance with articles 12, 14 and 18 of the consumer protection code.